Version 1.1. Effective 7 October 2026.
These Terms apply to new bookings made from this effective date. Existing bookings retain their agreed terms.
1.1 I am Jonathan Owen, trading as Jonathan Owen Photography. My business address is 22 Whitehall Road, Great Wakering, Essex, SS3 0AA.
1.2 For enquiries and booking correspondence, email hello@jonathan-owen.co.uk. For complaints, email complaints@jonathan-owen.co.uk or write to my business address. You can also use the complaints address to cancel a booking.
1.3 These Terms cover photography, the booked add-ons described below, photography tuition and tuition gift vouchers. The relevant service sections apply alongside the general Terms. Your booking summary identifies what you have purchased.
1.4 You are a consumer if you are an individual booking wholly or mainly outside your trade, business, craft or profession. Otherwise, the business-client provisions apply. The purpose of your booking determines this, rather than your occupation or the service name alone.
1.5 These Terms do not replace your legal rights. Where a provision conflicts with a mandatory legal right, that right applies.
2.1 An enquiry, availability response, pencilled-in date, agreement to receive an invoice or written expression of interest does not itself make a secured booking. Quotes and booking correspondence will state that the standard booking is subject to receipt of the required deposit.
2.2 For a standard photography booking, the contract is made and the agreed capacity is secured when I receive the required booking deposit against a current offer, after you have been supplied with the booking details and these Terms. Full payment instead of the deposit also confirms the booking. Paying that requested amount is your acceptance of the supplied booking details and Terms. I will confirm receipt and the booking in writing; that confirmation records the contract rather than postponing its formation.
2.3 Your booking summary will identify the service, date, agreed attendance times or duration, location, total price, required deposit, payment dates, deliverables, delivery deadlines, intended image use and any agreed exceptions. Please raise missing or incorrect details before paying. Proposed changes must be agreed before they form part of the offer you accept.
2.4 I will supply the applicable Terms with or before the deposit invoice, clearly referring to them before payment, and retain the version supplied. I will email a fixed copy with the booking confirmation before performance. Later updates to the website do not change your agreed Terms.
2.5 Written details expressly agreed for your booking take precedence over general service descriptions where they differ. Mandatory legal rights and any binding statements that the law makes part of the contract remain protected. We will agree material changes in writing.
2.6 Before the required deposit arrives, your proposed date or slot is pencilled in and is not exclusively reserved. I may accept another booking for that capacity. If availability changes, I will notify you and withdraw the unpaid offer before accepting a conflicting booking. An expressly agreed temporary hold will be honoured for its stated duration. If you send money against an expired or withdrawn offer, it does not secure an unavailable date; I will notify you and return it promptly unless we agree a suitable alternative.
2.7 For prepaid tuition or a voucher purchase, the contract forms when I receive the required payment against the supplied offer and Terms. If I expressly agree a deposit waiver, business credit, or another arrangement not requiring payment to form the contract, the written offer will identify the alternative confirmation event. This will normally be your clear written acceptance of that offer after receiving the Terms. A business credit invoice does not have to be paid before such an expressly agreed booking is secured.
3.1 Your accepted quote fixes the price for the agreed scope. It includes the travel and other charges specified as included. Changes to the service, location, hours or other agreed requirements may affect the price, but I will explain and agree any revised total before carrying out additional work.
3.2 The standard photography booking deposit is 30% of the final quoted total, rounded to the nearest whole pound. The exact deposit and remaining balance will appear in your booking summary. It is a part-payment credited towards the total, not an extra charge. Tuition and voucher payment arrangements appear in section 18.
3.3 Unless we expressly agree otherwise, the remaining photography balance is due on or before the booking day. You may pay the full price upfront. An advance payment above the deposit does not increase your cancellation liability.
3.4 An unpaid deposit invoice is a request to confirm the proposed booking, not a secured reservation or an existing debt under a standard booking. There is no automatic seven-day protected hold. Before payment, the availability and any expressly agreed hold are governed by section 2.6. Once a contract forms, the agreed payment obligations apply.
3.5 If a payment is overdue, I will tell you what is outstanding and give a reasonable opportunity to resolve it. A material failure to pay may lead to suspension or termination after appropriate notice. Any money retained or claimed must follow the applicable cancellation or breach rules, rather than automatic forfeiture of all payments.
3.6 Where payment is genuinely overdue, I may withhold undelivered work after reasonable notice where proportionate and legally permitted. I will not withhold delivery merely because a valid business credit invoice has not yet reached its agreed due date. Your rights concerning defective or unprovided services remain unaffected.
3.7 Any instalment arrangement must be agreed. Missing an instalment does not automatically forfeit payments already made.
4.1 If you are a consumer making a service or tuition-voucher booking remotely, such as by email, phone or online, these Terms give you a 14-day cancellation period. The period ends 14 days after the day the contract is made. We will identify the contract date in your confirmation. This protection is offered for those bookings even if a fixed-date service might otherwise be exempt from the statutory cooling-off rules.
4.2 Any statutory cancellation rights for a qualifying off-premises contract also apply. This section does not shorten a longer cancellation period provided by law, including where legally required cancellation information has not been supplied.
4.3 To cancel, tell me clearly that you wish to cancel, using the contact details in section 1 or your usual written booking correspondence. You may use the optional form below, but do not have to. You do not need to give a reason. Sending your cancellation before the deadline is sufficient; my acknowledgement is not a condition of a valid cancellation.
4.4 If you cancel within this period and no charge is properly due for authorised early performance, I will refund your payments in full. The ordinary photography cancellation calculation in section 5 does not apply.
4.5 If you want planning, tuition, photography or another part of the service to start before the period ends, I will obtain your express request before starting. I will record it in writing, including for an off-premises booking. Merely booking a nearby date or paying a deposit is not a substitute for that request.
4.6 If you then cancel after authorised work has begun but before the whole service is complete, you may have to pay a proportionate amount for the service actually supplied up to cancellation. The amount is based on the agreed total price and the proportion supplied, or the market value where required by law. I will explain the calculation. It is not an automatic deposit deduction, a lost-date charge or a standard charge for routine sales correspondence.
4.7 No such early-performance charge is payable where the required cancellation or charge information was not provided, or you did not expressly request the early start, where the applicable cancellation rules prohibit charging in those circumstances.
4.8 You lose this cooling-off right upon full performance only if you expressly requested the early start and acknowledged before performance that the right would be lost when the whole service was completed. For photography, attendance alone does not complete a booking that also includes editing and delivery.
4.9 Any cooling-off refund will be made without undue delay and within 14 days of being informed of your cancellation, using the same payment method unless you expressly agree otherwise, with no refund fee.
5.1 This section covers client cancellation of photography outside section 4. It does not apply where you are entitled to cancel because of my breach, where I cancel, or where the law requires a different result. Tuition and voucher rules are in section 18.
5.2 Please notify me as soon as you know you need to cancel. A confirmed booking reserves capacity that I may be unable to sell again. Full Wedding bookings reserve the whole date; other photography generally reserves the agreed timed slot. Cancellation may therefore cause loss through preparation, non-recoverable commitments and lost earnings from that capacity.
5.3 The 30% deposit is the normal starting estimate of cancellation loss, rather than an irreducible minimum or an automatically non-refundable payment. I will assess the reasonable net loss caused by your cancellation and reduce the amount where that loss is lower. I may claim more where a greater loss is reasonably supported, particularly for late cancellation, subject to the limits below.
5.4 The assessment will take account of work already carried out, reasonable unrecoverable commitments, earnings lost from the reserved capacity, costs avoided and the net benefit of replacement work. I will take reasonable steps to reduce the loss. I will not assume that every blocked date would certainly have sold, charge for the same work twice, or recover more than the loss properly attributable to cancellation.
5.5 Replacement credit applies to work replacing the same capacity. Unrelated work that I could have carried out alongside your booking is not automatically a replacement. Where only part of the original capacity or value is replaced, the relevant net benefit will be credited.
5.6 The cancellation amount will not exceed the agreed total price. I will give you a written explanation of the calculation, credit all payments already made, refund any excess and identify any justified unpaid amount. You may query the figures through the complaints route.
5.7 I will give the initial calculation without undue delay rather than hold all advance payments indefinitely. If later replacement work reduces the loss, I will revise the calculation and refund the resulting excess without undue delay. Any statutory refund deadline takes precedence.
5.8 This calculation applies to a formed contract whether you paid only the deposit, paid in full, or secured the booking through an expressly agreed deposit-free arrangement. It does not apply to an unpaid, unconfirmed standard enquiry. A no-show on a confirmed booking is assessed on the same basis, including work supplied and costs saved, rather than attracting an automatic penalty.
6.1 With more than seven calendar days' notice before the original booking, you may make one free date transfer, subject to my availability. The replacement photography date must be within 12 months of the original booked date. Your payments transfer to that booking.
6.2 A free date transfer means no separate transfer fee. If you also change the location, coverage, service or other requirements, we will agree any resulting price change first. I will not silently reprice the original scope.
6.3 Requests made seven calendar days or fewer before the booking, or for a further transfer, will be considered according to the circumstances and availability. I will explain any proposed charge or alternative before you agree. Cancellation loss must be assessed under section 5, with no double recovery.
6.4 If we cannot agree a suitable replacement, the original booking remains in place unless you cancel or another legal right applies. A cancelled original booking does not become a free-standing credit of unlimited duration.
6.5 These client-transfer limits do not apply when I cannot provide the service, or override a remedy you are entitled to by law.
7.1 If I cannot provide your agreed service, I will tell you promptly. I may discuss a replacement photographer or a different date, but you do not have to accept a material substitute. I will not appoint a different photographer to fulfil your booking without your agreement.
7.2 If I cancel the booking and no agreed replacement goes ahead, I will refund the booking payments in full. Where you instead agree a partial service or another solution, we will record its scope and fair payment outcome. These arrangements do not limit other remedies to which you are legally entitled.
7.3 If an event outside either party's reasonable control prevents performance, we will discuss practical alternatives and take reasonable steps to reduce the impact. Any cancellation or payment outcome must reflect the law and the actual circumstances. I will not automatically treat a legally frustrated contract as an ordinary client cancellation.
7.4 Illness, severe weather, venue closure or travel disruption does not by itself remove liability or determine who bears the loss. The cause, responsibility, possibility of performance and applicable legal rights matter. Ordinary equipment or transport problems are not blanket exemptions from my responsibilities.
8.1 I will carry out the agreed service with reasonable care and skill. My usual approach is documentary photography with limited posing, alongside requested group photographs and agreed priorities. Please review recent examples and discuss important requirements before booking.
8.2 Attendance is limited to the agreed start and finish times or coverage duration. Delays to the programme do not automatically extend it. Extra coverage is subject to availability and an agreed price. An exclusive wedding date does not mean unlimited attendance.
8.3 I will make reasonable efforts to capture agreed priorities, but cannot guarantee every person, expression or moment at a live event. Guest availability, restricted access, lighting, weather, venue rules and the pace of events can affect what is possible. This does not excuse a failure to use reasonable care and skill or fulfil a specifically accepted requirement.
8.4 Please provide essential timings, locations and priorities, arrange lawful access and relevant venue permissions, and identify someone who can help gather requested groups. Tell me about venue restrictions, confidentiality, safeguarding requirements and people who should not be photographed as early as possible. Later requests will also be considered.
8.5 We will agree workable arrangements for identifying restricted subjects and respecting access limits. Please do not provide unnecessary sensitive information when a practical identifier or contact arrangement is enough.
8.6 I may pause or stop work if there is a serious safety risk, unlawful instruction, abuse or harassment. Where practicable, I will explain the problem and allow it to be resolved first. Any resulting payment or cancellation outcome will be proportionate, reflect responsibility and applicable rights, and not automatically forfeit every payment.
9.1 I select and edit the photographs delivered, taking account of the agreed brief and the service purchased. The gallery will contain the agreed edited selection, rather than every exposure. Unless the booking includes a stated image number, there is no fixed quota.
9.2 Standard editing reflects my photographic style. Detailed retouching or additional versions beyond the agreed service can be quoted separately. Correcting a defect for which I am responsible is not elective extra work charged to you.
9.3 Unedited photographs and RAW photography files are not supplied as standard. Any exception must be agreed. This restriction does not prevent delivery of raw video clips where they are the agreed Event video output.
9.4 A working day means Monday to Friday, excluding public and bank holidays in England and Wales. For a shoot-based working-day deadline, counting starts on the first working day after the shoot. A deadline expressed simply in days means calendar days, counted from the day after the shoot. Hour-based previews run from the end of coverage. An expressly agreed dated deadline takes precedence.
9.5 Standard deadlines are:
9.6 Add-on portraits and Event video follow the parent booking's timetable unless an earlier deadline is expressly agreed. Priority Select timing is agreed separately; it does not accelerate the entire gallery unless a complete-gallery rush is also booked.
9.7 If a problem threatens an agreed deadline, I will tell you promptly, explain the position and discuss a suitable solution. Notification does not itself extend the contract or remove your remedies.
10.1 Unless we agree another method, I deliver through a private, password-protected online gallery and email the access details. Downloads of individual images and the complete delivered selection at full quality are included in your booked photography service.
10.2 You may share the gallery link and password with people you choose to give access to. Please consider any confidentiality or privacy restrictions before sharing. Access to a photograph does not grant a licence wider than section 11.
10.3 Client galleries are available indefinitely, with no fixed expiry date. Please also download and keep your own copies. This is prudent protection against technical interruptions and is not a condition of your rights.
10.4 The availability of your delivered gallery is distinct from retention of unused exposures, RAW files, working files and backups. Indefinite gallery availability does not promise indefinite retention of every working file or the ability to reconstruct an entirely different selection later.
10.5 If a gallery-access problem occurs, please contact me so I can investigate and restore access or arrange an appropriate alternative. Any material change to the agreed delivery arrangement requires a fair, expressly agreed solution.
11.1 I retain copyright in the photographs and other work I create, unless a different written arrangement expressly transfers it. Paying for a booking does not itself transfer copyright. Your agreed licence allows the following uses.
11.2 For private personal use, you may download, print, display and share your delivered images with family and friends and on your personal social accounts. Commercial or professional use should be identified before booking so the appropriate licence is recorded.
11.3 For business bookings, the standard licence permits your own normal business marketing, publicity and communications, including your website, social media, printed materials, press releases and ordinary paid promotion of your own business. Agreed confidentiality or embargo restrictions still apply.
11.4 For commissioned events, you may share relevant images with associated venues, organisers, sponsors, speakers, performers and other event partners for their promotion or reporting of that event. This is limited event-related permission, not an unrestricted right to sell or sublicense the images for other purposes.
11.5 Resale, submission to stock libraries, unrelated third-party advertising and materially broader exploitation require my prior written agreement. Please discuss unusual intended uses before booking; no additional licence fee is imposed unless agreed.
11.6 Basic cropping, resizing and format adaptations are permitted. Please do not apply heavy filters or material edits that misrepresent the photographs as my work. Necessary accessibility adaptations and other substantial alterations can be agreed. Images must not be used unlawfully or in a materially misleading way about the people or event depicted.
11.7 A credit to Jonathan Owen Photography is appreciated where practical, but is not compulsory under the standard licence.
12.1 I handle personal data in accordance with applicable data-protection law. My Privacy Policy explains processing purposes, lawful bases, sharing, retention and how to exercise your rights. Agreeing to these Terms is not blanket data-protection consent for everyone photographed.
12.2 I may use a carefully and respectfully selected number of photographs to show my work, including my portfolio, website, social media and business promotion, where that use is lawful and consistent with agreed restrictions. Separate affirmative portfolio permission is not a standard requirement for every booking. I may nevertheless seek permission or decline publication where the circumstances require it.
12.3 Please tell me if you require no promotional use, confidentiality, an embargo or particular restrictions. Raise these before acceptance where possible so we can record them, but you may also raise later privacy or safeguarding concerns. I will honour agreed restrictions and assess later requests promptly. Your legal rights do not depend on having objected before booking.
12.4 I take particular care with children, private family occasions, sensitive settings and images that could embarrass or expose someone to harm. A booking client cannot consent on behalf of every attendee merely by agreeing to these Terms. I will assess the lawful basis, reasonable expectations and relevant restrictions for the intended use.
12.5 If you organise an event, please help communicate the photography arrangements and agreed privacy information to attendees and arrange appropriate safeguards. These practical duties do not transfer all of my data-protection responsibilities to you. Where a project requires a separate data-processing arrangement, we must agree the actual roles and obligations.
12.6 For a concern about an image, contact me with enough information to identify it. I will assess the request and take appropriate action. I cannot promise to recall every copy already printed or lawfully distributed, but this does not remove obligations to take steps required by law.
13.1 Please tell me about a problem as soon as reasonably possible, ideally within seven days of discovering it, so I can investigate while the details are fresh. This is a request for prompt notice, not a deadline that removes your legal rights.
13.2 For a complaint, email complaints@jonathan-owen.co.uk or write to the address in section 1. Describe the booking, the problem and the outcome you seek. I will investigate and respond, keeping you informed where more time is needed.
13.3 Where the service does not meet the contract or required standard, I will provide the remedies required by law. For a consumer, this may include repeat performance where possible, an appropriate price reduction or refund, and other available remedies. A unique event cannot necessarily be recreated, and you do not have to accept an unrelated replacement shoot in place of a remedy you are entitled to.
13.4 A legally required consumer price-reduction refund will be made without undue delay and within 14 days after I agree that you are entitled to it, using the original payment method unless you expressly agree otherwise, with no refund fee.
13.5 Creative preferences can differ. Dissatisfaction with a stylistic choice alone does not necessarily mean conforming work is defective, but style is not an excuse for failing to meet the agreed brief, reasonable care and skill, or binding promises. Additional preference-based editing can be quoted and agreed separately.
13.6 If a dispute remains unresolved, I will provide information about any alternative dispute-resolution arrangements applicable to the complaint where required by law or an actual participation obligation. These Terms do not require you to use private arbitration or remove access to the courts.
13.7 Data-protection complaints can use the same complaints route. I will acknowledge them within 30 days, investigate appropriately and inform you of the outcome, in accordance with the applicable requirements. You may also complain to the Information Commissioner's Office.
14.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Mandatory consumer and data-protection rights remain protected.
14.2 For consumers, I am responsible for loss or damage caused by my breach or lack of reasonable care and skill where legally recoverable, including loss that was reasonably foreseeable. There is no blanket rule limiting all consumer claims to the deposit or fee paid.
14.3 For business clients, payment may be agreed as full advance payment, deposit and balance, or an expressly accepted credit arrangement such as 30 days from invoice. There is no automatic credit entitlement. The accepted summary or procurement agreement must state the due date and any deposit exception.
14.4 The person accepting a business booking must have authority to do so. Tell me about purchase-order or procurement conditions before acceptance. Different terms are not automatically accepted merely because you later issue a purchase order; any actual agreed variation remains effective.
14.5 For an overdue qualifying commercial debt, I may claim statutory interest, fixed compensation and reasonable recovery costs to the extent permitted by the applicable late-payment legislation. This provision does not apply to consumer debts and does not override a legally effective agreed alternative.
14.6 Any business-specific liability limit, excluded loss or special risk allocation must be separately identified and agreed before acceptance. This draft does not impose an arbitrary fee-based cap or automatically exclude all loss of profits, replacement costs or reputational loss. In the absence of a separately agreed lawful provision, liability is determined under the applicable law.
14.7 Agreed business confidentiality and publication embargoes will be respected. If you require special storage, security, data-processing or licence arrangements, raise them before booking so they can be assessed and recorded.
15.1 A later website change does not retrospectively vary your agreement. Changes to an existing booking require agreement, subject to any mandatory legal right.
15.2 If part of these Terms is not enforceable, the remainder continues so far as legally possible. No replacement wording may deprive you of a mandatory right.
15.3 English law applies, subject to any mandatory protections available to a consumer under the law of their habitual residence. Nothing here prevents a consumer bringing proceedings in a court available to them by law. Business disputes are subject to the courts of England and Wales unless expressly agreed otherwise.
15.4 Use the contact routes in section 1 for notices and booking questions. We will communicate agreed changes and important confirmations in a form you can retain.
Coverage is for the agreed event and hours. Group photographs can be requested. Unless the accepted brief specifies otherwise, the edited selection has no fixed image quota. The standard gallery deadline is 7–10 working days. Your slot is reserved without making the whole date exclusive.
Your Full Wedding booking reserves the whole date exclusively, while attendance remains limited to the agreed coverage. The accepted package or bespoke summary sets out hours and inclusions. Signature Story includes a preview within 72 hours and Full Signature Experience within 48 hours. Essential Moments has no standard preview. The full gallery is delivered within 21 calendar days unless a different deadline is expressly agreed.
Short & Simple provides an agreed one-hour, 90-minute or two-hour slot, with the same photography and editing standard as my other wedding coverage. Typical priorities are arrival, ceremony, confetti, immediate family and couple portraits, as time and circumstances allow. It does not reserve the whole date exclusively. Please provide essential timings, locations and priorities. The full gallery deadline is 21 calendar days. Event video and the paid Portrait Session add-on are not available with this service.
Coverage, travel, accommodation, required permissions, expenses, deadlines and any practical contingencies must be expressly agreed in the bespoke summary. Standard UK attendance or delivery arrangements should not be assumed where the destination agreement specifies different requirements.
The current standard packages are 30 minutes with five edited images, one hour with ten edited images, and two hours with twenty edited images. Your accepted summary confirms the purchased package and any additional agreed time or images. The standard delivery deadline is 7–10 working days. If the photographs are for professional or commercial use, the appropriate business licence must be recorded.
Coverage duration, property and intended use must be agreed. Typical delivery is approximately 20–35 edited images, with any required number or specific shots expressly identified in the accepted brief. The standard deadline is seven working days.
Please ensure lawful access, keys or an authorised contact, a ready property and appropriate notice to occupants. Tell me about restricted areas and safety issues. Delays or an unready property may affect what can be completed within the agreed time; any additional work or price must be agreed first. Coverage beyond standard durations is bespoke.
17.1 Event video: available only with non-wedding Event photography. Photography takes priority. The agreed output is supplementary 4K raw clips or a simple edit, typically one to two minutes for an edited video. Agree orientation, scope and any essential content in advance. Delivery follows the Event gallery unless expressly agreed otherwise. It is not a standalone video service or a wedding service.
17.2 Portrait Session: an additional 30-minute setup available with Events and Full Weddings, but not Short & Simple. Usually one to four people are photographed together. There is no preset portrait-count cap during the slot. While I am working at that setup, I cannot simultaneously cover unrelated activity elsewhere. Delivery follows the parent booking.
17.3 Priority Select: available with non-wedding Events for up to ten priority-edited photographs. It includes an additional working hour for editing, not an additional hour of photography coverage. On-site delivery or delivery after returning to my office must be expressly agreed. The remaining gallery follows the standard deadline unless a complete-gallery rush is also booked.
17.4 Complete-gallery rush: available by agreement for Events, Full Weddings, standalone Portraits and Property, with delivery within three working days. It must be accepted before you rely on it. Property same-day delivery is a separate option only where feasible and expressly agreed. Short & Simple has no standard rush add-on under these Terms.
17.5 Detailed retouching: additional corporate retouching or other work beyond the agreed standard edit requires an agreed scope, price and deadline. It does not replace free correction of a defect for which I am responsible.
17.6 The accepted summary states add-on prices. Drone coverage, a standard second-photographer service and wedding video are not currently offered. Normal couple and group photographs are not automatically a paid Portrait Session add-on.
Standard lessons are booked for an agreed one-hour or three-hour duration; other arrangements are bespoke. Tuition is prepaid rather than secured by a photography deposit. For a block of lessons, payment per lesson may be requested and agreed. The lesson summary identifies duration, content, place and any equipment requirements.
Tuition is available from age 12. Anyone under 18 must be accompanied by an adult. The accompanying adult may participate without an additional tuition charge. Event shadowing is available only from age 18, where I approve a suitable opportunity and the event permits it. It is not guaranteed access to a particular booking.
With more than seven calendar days' notice, one free reschedule is available, subject to availability. Changes or cancellations seven calendar days or fewer beforehand are handled according to the circumstances; I will explain the proposed outcome rather than apply an undisclosed charge.
Where an ordinary cancellation refund is due, a wholly unused single lesson is refunded in full. For a part-used multi-lesson booking, lessons already taken are valued at the applicable standard single-lesson rate disclosed when purchased, and the unused remainder is refunded. The calculation cannot create a new debt beyond the price paid for that block. This discounted-block calculation does not replace the separate statutory proportionate-charge rules during cooling-off or remedies for my breach.
If I decide weather makes an outdoor lesson unsuitable, it can be moved without charge. A lesson specifically using rain or snow may proceed by agreement where safe and practical.
Tuition gift vouchers are delivered digitally, are non-transferable and are valid for booking for 12 months from purchase of the lesson voucher. The purchase confirmation states the expiry date and purchased entitlement. A lesson booked within those 12 months may take place afterwards, on an agreed available date.
Vouchers are not ordinarily exchangeable for cash or refundable, subject to cooling-off rights, remedies for my failure to provide the service and any other applicable statutory right. Sending the digital voucher does not by itself mean the tuition has been fully performed or that cancellation rights have been waived.
If you cancel a lesson booked using the voucher, you may rebook within the remaining original validity period. If that period has expired, you have seven calendar days from cancellation to rebook an available lesson date. The replacement lesson may take place later. I may allow a longer rebooking period for exceptional circumstances, such as illness or bereavement; please contact me promptly with the relevant circumstances.
If I cancel your voucher lesson, I will give you a reasonable extension to rebook rather than apply the seven-day limit. Please make timely contact about dates. Where I cannot honour the purchased entitlement, the resulting solution must preserve your legal remedies rather than simply allow the voucher to expire because of my lack of availability.
The ordinary unused cash-lesson refund provision does not automatically convert a redeemed voucher into a cash refund. Your entitlement is ordinarily rebooked under these voucher rules, except where law or an expressly agreed remedy requires otherwise.
19.1 Downloading your agreed delivered photography selection is included. An optional print, gift, bundle or separately priced public-event download is a different purchase. Only products actually offered for sale at the time can be ordered.
19.2 The relevant checkout must identify the seller, product, full price, delivery arrangements and applicable sales and cancellation information before you purchase. It must be clear who is responsible for fulfilling the order and resolving faults. These booked-service Terms do not impose unverified product exclusions or remove statutory rights concerning goods or digital content.
19.3 A personalised physical product and an immediate digital download can have different cancellation rules. Any applicable exception or request to start a digital supply must be explained and obtained through the relevant purchase process, rather than assumed from your photography booking.
Use this form only if you wish to cancel. You may instead send any clear statement using the contact routes above.
To: Jonathan Owen, trading as Jonathan Owen Photography, 22 Whitehall Road, Great Wakering, Essex, SS3 0AA; complaints@jonathan-owen.co.uk.
I/We give notice that I/We cancel my/our contract for the following service:
Service or booking reference: ______________________________
Ordered on: ______________________________
Name of consumer(s): ______________________________
Address of consumer(s): ______________________________
Signature of consumer(s), only if this form is sent on paper: ______________________________
Date: ______________________________
Delete wording that does not apply. A booking reference is helpful but is not required for a valid cancellation.
